JOB FUNCTION: Responsible for shuttling customers to and from the airport, hotels, or other locations as directed. Must assist customers with luggage and maintain professional customer service.
PRIMARY RESPONSIBILITIES/TASKS
CUSTOMER SERVICE: Ensure all levels of Customer Service are at their highest point. Assist customers where required while operating shuttle vehicle in a safe and professional manner.
SHUTTLE FLEET: Proper servicing of shuttle vehicles; interior and exterior cleanliness, powertrain fluid levels, tire pressure and condition, glass, and damage inspections. Assist maintenance personal in diagnosing problems.
PERSONNEL: Reports to work as assigned shift schedule indicates; in proper uniform and on time, and generally follows all company policies.
SHUTTLING CUSTOMERS
1. Know driving directions to all hotels, car agencies, airport pick-up areas, and other referral locations. Always be on time for customer pick-ups!
2. Keep car radios off and greet the customer with some minor introductory conversation; then let the guest guide conversations.
3. Do not offer advice or opinions on any topical news, and never offer advice on renting cars. Keep conversation pleasant, so that guests arrive at our office happy.
PRIMARY RESPONSIBILITIES/TASKS
CUSTOMER SERVICE: Ensure all levels of Customer Service are at their highest point. Assist customers where required while operating shuttle vehicle in a safe and professional manner.
SHUTTLE FLEET: Proper servicing of shuttle vehicles; interior and exterior cleanliness, powertrain fluid levels, tire pressure and condition, glass, and damage inspections. Assist maintenance personal in diagnosing problems.
PERSONNEL: Reports to work as assigned shift schedule indicates; in proper uniform and on time, and generally follows all company policies.
SHUTTLING CUSTOMERS
1. Know driving directions to all hotels, car agencies, airport pick-up areas, and other referral locations. Always be on time for customer pick-ups!
2. Keep car radios off and greet the customer with some minor introductory conversation; then let the guest guide conversations.
3. Do not offer advice or opinions on any topical news, and never offer advice on renting cars. Keep conversation pleasant, so that guests arrive at our office happy.