ARRIVE READY AND ON TIME
Arriving on time means arriving a few minutes before your shift to find parking, check your appearance, and clock in on-time. We caution all employees to remember that “you are either early or late”. Arriving exactly when your shift starts means you will be clocking in and starting your duties late.
Consistent tardiness will be noted by your supervisors in your employee file, and they will be read by your manager during employee reviews. You will be warned if you are beginning a poor habit of being late. Its important to always improve, but if you do not and you continue to be late it could lead to your termination.
KNOW COMPANY POLICY
From time to time new company policies are implemented throughout ACE. New policies will be made clear to everyone. These policies must be included in your daily activities as soon as possible.
If your supervisor has explained, trained, and answered any of your questions as it relates to current or new policies; you will be expected to conform in a timely fashion. If it is discovered that you are unable or unwilling to adjust your performance to accommodate company policies you will be warned and a note will be made in your employee file.
During your employee review by your manager he will read any notes in your file and you will be given an opportunity to improve. If you are unable to grow and include all policies related to your job description you will be terminated.
ORGANIZING CARS
When introducing customers to his/her rental car:
A) Pull the vehicle from any rear-bumper obstructions without blocking drive-thru areas.
B) Open trunk and load their luggage
C) If necessary, fill out a ready slip and discuss the vehicles features
Remember when filling out ready-slips it is important to show any existing damage in proper context to its description on the car body. (See supervisor.)
WHEN CHECKING A RETURNING CAR
A) Move car immediately if parked in other than ACE sanctioned return areas.
B) Make a notation and notify CSR of current mileage.
C) Make a notation and notify CSR of current fuel level.
D) Check car for upholstery damage or any offensive odors such as cigarette smoke.
E) Check for glass damage, missing equipment, new body damage, or similar.
(If new damage is discovered make note on the bottom of the condition report and verbally notify front office management.)
F) All cars are to be parked at least six inches from any rear obstructions; do not damage bumpers.
HONESTY
A) Lost and Found - Customer property (i.e; laptops, wallets, cell phones, cameras, i-pods, toys) BELONG TO CUSTOMERS!!! If you do not turn lost and found items to management you will be terminated.
B) If customers belongings are found; including times due to the repossession of an over-due car, there will be two employees chosen by management to go through and bag possessions. There is to be a written and itemized sheet of every item discovered in the car, and two signatures from employees attesting to what was found in the rental car.
C) Finally; said written and itemized sheet along with all items should be placed in secured bags and/or boxes and given to management for safe keeping
SERVICING CARS
1. Keep radios off and background noise to a minimum. You need to be able to hear your two-way radio.
2. To work efficiently you will need to keep you supplies organized and your work area clean. Remember, your work area is visible to our customers and it reflects on the image of ACE. Being organized is a success principle!
3. Vacuum and check for trash or customer items under seats, in center consoles, in glove boxes, and trunks.
4. Wipe down steering wheels, dashes, center consoles, arm rests, door panels, instrument clusters, upholstery, and inside windows.
5. Check tire pressure, tire wear, head-lamps, tail lamps, turn signals, and safety flashers. Check for spare tire and tools, windshield wiper fluid, and for windshield damage.
6. Pre-rinse cars with re-cycled or city water.
7. Wash car exterior with soapy water. Take care to make sure car is soaked as to not scratch the paint when moving the wash brush over car exterior.
8. Use filtered water for final spot free rinse.
9. Squeegee windows and mirrors.
10. Park in sanctioned area designated for model vehicle you have just finished servicing.
Arriving on time means arriving a few minutes before your shift to find parking, check your appearance, and clock in on-time. We caution all employees to remember that “you are either early or late”. Arriving exactly when your shift starts means you will be clocking in and starting your duties late.
Consistent tardiness will be noted by your supervisors in your employee file, and they will be read by your manager during employee reviews. You will be warned if you are beginning a poor habit of being late. Its important to always improve, but if you do not and you continue to be late it could lead to your termination.
KNOW COMPANY POLICY
From time to time new company policies are implemented throughout ACE. New policies will be made clear to everyone. These policies must be included in your daily activities as soon as possible.
If your supervisor has explained, trained, and answered any of your questions as it relates to current or new policies; you will be expected to conform in a timely fashion. If it is discovered that you are unable or unwilling to adjust your performance to accommodate company policies you will be warned and a note will be made in your employee file.
During your employee review by your manager he will read any notes in your file and you will be given an opportunity to improve. If you are unable to grow and include all policies related to your job description you will be terminated.
ORGANIZING CARS
When introducing customers to his/her rental car:
A) Pull the vehicle from any rear-bumper obstructions without blocking drive-thru areas.
B) Open trunk and load their luggage
C) If necessary, fill out a ready slip and discuss the vehicles features
Remember when filling out ready-slips it is important to show any existing damage in proper context to its description on the car body. (See supervisor.)
WHEN CHECKING A RETURNING CAR
A) Move car immediately if parked in other than ACE sanctioned return areas.
B) Make a notation and notify CSR of current mileage.
C) Make a notation and notify CSR of current fuel level.
D) Check car for upholstery damage or any offensive odors such as cigarette smoke.
E) Check for glass damage, missing equipment, new body damage, or similar.
(If new damage is discovered make note on the bottom of the condition report and verbally notify front office management.)
F) All cars are to be parked at least six inches from any rear obstructions; do not damage bumpers.
HONESTY
A) Lost and Found - Customer property (i.e; laptops, wallets, cell phones, cameras, i-pods, toys) BELONG TO CUSTOMERS!!! If you do not turn lost and found items to management you will be terminated.
B) If customers belongings are found; including times due to the repossession of an over-due car, there will be two employees chosen by management to go through and bag possessions. There is to be a written and itemized sheet of every item discovered in the car, and two signatures from employees attesting to what was found in the rental car.
C) Finally; said written and itemized sheet along with all items should be placed in secured bags and/or boxes and given to management for safe keeping
SERVICING CARS
1. Keep radios off and background noise to a minimum. You need to be able to hear your two-way radio.
2. To work efficiently you will need to keep you supplies organized and your work area clean. Remember, your work area is visible to our customers and it reflects on the image of ACE. Being organized is a success principle!
3. Vacuum and check for trash or customer items under seats, in center consoles, in glove boxes, and trunks.
4. Wipe down steering wheels, dashes, center consoles, arm rests, door panels, instrument clusters, upholstery, and inside windows.
5. Check tire pressure, tire wear, head-lamps, tail lamps, turn signals, and safety flashers. Check for spare tire and tools, windshield wiper fluid, and for windshield damage.
6. Pre-rinse cars with re-cycled or city water.
7. Wash car exterior with soapy water. Take care to make sure car is soaked as to not scratch the paint when moving the wash brush over car exterior.
8. Use filtered water for final spot free rinse.
9. Squeegee windows and mirrors.
10. Park in sanctioned area designated for model vehicle you have just finished servicing.